Our returns period is currently 30 working days and starts from the date you receive your order.
1. REGISTER YOUR RETURN OR EXCHANGE:
Send an email with your order number and reason for the return/exchange to firstname.lastname@example.org .
In case of an exchange, make sure to specify the details (model and gold color) of the desired replacement item(s).
2. PREPARE YOUR PARCEL:
We prefer you place the item(s) in the original box or similar solid carton item, and seal the box securely with tape. Print out the return slip we provided you with and place it on the box, over the original shipping label so the bar code can be seen clearly.
3. SEND IT BACK:
We ask you to ship the item(s) to us with DHL.
Paloma's Diamonds will at all times control the returned items prior to processing the refund or exchange. All of our diamonds may be tested for their authenticity and their origin. If damage, harm or alteration is caused to a purchased jewelry item or a diamond item by you or a jeweller or any other third party, our return policy and warranty will not apply, and the item will not qualify for a return, exchange or refund.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please Contact Us.
REPLACEMENTS (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please Contact Us for information.